Privacy Policy
We understand that privacy is important to you, and we promise to look after your personal information. We will not sell any information about you to any third party without exception.
By providing The East India Company Fine Foods with your information, you consent to the collection and processing of such information in accordance with the terms of this Policy.
What information do we collect from you?
We will only collect information if you willingly provide it. The information you provide which is about you is referred to as personal information. We will require some personal information from you in order for you to do any of the following actions:
- Place an order
- Sign up for our Newsletter
- Enter a competition
- Take part in a survey (in this instance, your details may be passed to a third party for research purposes only)
- Give feedback to us
The details required may include your name, email address, delivery address, billing address, telephone number, loyalty or account number, date of birth and credit or debit card details.
Will we share your personal information with anyone else?
We will never release your personal details to any third party for mailing or marketing purposes except where explicitly agreed by you when entering an agreement. This may include competitions, events, surveys and other activities which are run in collaboration with other reputable companies.
Payments on the website are processed by a third party which adheres to the privacy policy that is set out here. We have a non-disclosure agreement with this third party, and they are certified by all major card issuers to handle or hold details securely.
Validation checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order. In addition, in the interests of preventing money laundering and fraud or fraudulent use of credit, debit and charge cards, The East India Company Fine Foods will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from our Web Site you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible and to assist in the prevention of crime.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. To obtain a copy of this personal information, please refer to the Contact Us section.
We want to make sure that your personal information is accurate and up to date, therefore you may ask us to correct or remove information you think is inaccurate.
What are cookies and how do we use them?
To find out more about our cookies, please visit the Cookie Policy section at www.eicfinefoods.com/us/help/cookie-policy/